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  1. Is the page restricted?
    1. Check to see if the page has a red lock at the top. If that is the case, you can click on it to see the restrictions that are applied. These could be restrictions for just that page, or the restrictions could be for inherited restrictions from a parent page.


    2. If the page is restricted and you dont have access, please request access through the DOTS team form. NOTE: approval from the page owner/project lead is REQUIRED to grant access. If access is granted, you will be added to a group that has access to that page or section.
  2. Are you logging in on your GFE?
    1. In many cases, you will need to log in through your GFE, using your PIV Card. This will ensure you are on the 


Info

It is recommended to ALWAYS login to Confluence with your PIV card. Using non-GFE devices is one of the main reasons for limited access.

If you do not use your GFE and PIV card to access Confluence, you may experience other issues, such as inability to upload images/attachments to a pageUsers are required to use their GFEs or CAG desktops when accessing VA resources; this includes being on the VPN in order to make changes uninhibited within Confluence. DOTS is not responsible for supporting access from non-VA devices when that access is available through an approved device.

You may have the ability to view -and even intermittently edit- a page off VPN (even though its not recommended); however, uploading attachments does not work unless you are on the VPNthis may not be consistent and you may experience issues

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