Have an issue with Jira or Confluence? We're here to help!

Step-by-step guide

  1. Navigate to the Service Desk support form, located here https://jira.devops.va.gov/servicedesk/customer/portal/1
  2. You can use the search function to see if your question/issue has already been answered. If you dont find the answer you need, please select which type of issue you have.
  3. Note that there are sub-categories to the left for various subsections:
    1. Jira and Confluence Support (the default subsection. with the most commonly chosen requests)
      1. Use these forms for most Jira and Confluence support issues.
    2. Tools Support: 
      1. Use this for any DOTS Tools integrated with Jira or Confluence
    3. Discovery Call
      1. Use this form to request a Discovery Call surrounding a DOTS related tooling
    4. SNow Integration
      1. Use this form to sign up for SNow Integration for Automated Change requests 
  4. The default set of forms, which appear when first accessing the DOTS Service Desk, are explained below: 
    1. Report a system problem
      1. Use this if your issue is with the functionality of Jira or Confluence
    2. Okta Group Membership Request:
      1. Use this if your issue is related to Jira of Confluence access
    3. Request a New Project
      1. Use this if you would like to request a new project in Jira or Confluence
    4. Request Assistance
      1. Use this form for general assistance (none of the other forms fit your needs), or if you are unsure which one to use. This is a general form that can be used for most issues.
    5. Request Project Automation Jira Release
      1. Use this form to get an Automation for Jira automation from the DEV environment added to the PROD environment. The DOTS team needs to do this and will validate the automation in the process.