You can create DOTS Service Desk tickets directly in Slack, instead of using the DOTS form. This may help save some time to create a Service Ticket.
Step-by-step guide
Method 1: Using a text prompt:
- In any chat, type the following and press "enter".
/create-dots-service-request
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- You will be presented with a form to create your DOTS Service Desk Ticket. Fill in the field with the appropriate information
Method 2: with a prompt in the MTS-Support Slack channel
- Go to the MTS-support channel in Slack https://deptofveteransaffairs.enterprise.slack.com/archives/C05PRL759TP
- Type "Help" and press "enter".
- Click on the button for "Create Service Desk Ticket"
- You will be presented with a form to create your DOTS Service Desk Ticket. Fill in the field with the appropriate information
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- If you are using the text prompt, it doesnt matter what Slack Direct Message/Channel you are currently in when you type in the prompt: it will not be seen by others when you hit "enter".
- You can
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