Attention all users! The ICAM team has migrated all accounts to Entra ID. All accounts require the VA network for access. More information on this migration can be found at this link: Entra ID Migration
You can create DOTS Service Desk tickets directly in Slack, instead of using the DOTS form. This may help save some time to create a Service Ticket.
Step-by-step guide
Method 1: Using a text prompt:
- In any chat window in Slack, type the following and press "enter".
/create-dots-service-request
- You will be presented with a form to create your DOTS Service Desk Ticket. Fill in the fields with the appropriate information and hit SUBMIT JIRA TICKET
Method 2: in the MTS-Support Slack channel
- Go to the MTS-support channel in Slack https://deptofveteransaffairs.enterprise.slack.com/archives/C05PRL759TP
- Type "Help" and press "enter".
- Click on the button for "Create Service Desk Ticket"
- You will be presented with a form to create your DOTS Service Desk Ticket. Fill in the fields with the appropriate information and hit SUBMIT JIRA TICKET
- If you are using the text prompt, it doesnt matter what Slack Direct Message/Channel you are currently in when you type in the prompt: it will not be seen by others when you hit "enter".
- You can choose from other DOTS Service Desk ticket types/request types from THIS LINK.
- CLICK HERE to learn how to create a Support Ticket.