This page explains how- as an admin for your Jira project- you can grant access to your team to a Jira project.

First, some background:

  • Jira users are added to specific projects: they are not granted access to all of Jira.
  • Users will be added to a Jira group. This group will be granted access to a specific project.
  • Once users are added to a group, they can be given a role (administrator, developer, viewer, etc) . The roles are given different levels of permission (view, edit, create, etc). More information about Roles.

Step-by-step guide

Here are the steps a Project Admin can take to grant access to team members

  1. To add a user to a Group:
    1. Submit an Okta group membership request using this form: https://jira.devops.va.gov/servicedesk/customer/portal/1/create/1127
      1. Okta Username: full email of address of user who needs access
      2. Groups: What access group(s) user needs - fill in the alternate group section if your access group does not appear on the dropdown or to add additional groups. 
      3. Project Lead: if you are an administrator or project administrator role on the project you can select yourself as project lead - this is who will approve it; otherwise select a user with those roles on the project to approve
      4. Project Name: Fill in the project name as it appears in Jira - include the project key as well
    2. If you are approving this request make sure to press the approve button after the ticket has been submitted


  1. To add a user to a Project:
    1. As a Project Admin, navigate to the Project Settings
    2. Click on "Users and Roles"
    3. Click to "Add users to a role, and add their name and the role type(s).
    4. Click Add
    5. Note that if a user does not have any access groups they may not be able to access Jira through this method and will also need an access group.


If your team member does not currently have access to Jira, you must request access here

Admin users have access to all the role options and can grant themselves any role type.