Problem

I am unable to export Jira tickets. I receive the following error message.

The requested URL was rejected.

The enhanced features of ServiceNow and Your IT services online requests will replace email requests to the Enterprise Service Desk. You may access ServiceNow portal at https://yourit.va.gov using the Chrome browser. The tool is only available from VA workstations and will work with your Personal Identity Verification (PIV) card, eliminating the need for a username and password. If you have additional questions, please contact Enterprise Service Desk (ESD) at 1-855-673-4357.

Please make sure to include the entire Support ID number.

Your support ID is: ******************
 Appliance name: ******


Solution

Login to the VPN.

Due to security requirements, you must be logged into the VPN in order to Export