I have 2 Confluence accounts: I want to transfer all my attachments to pages to my va.gov email account. How do I do that?

  • There is not a way to fully transfer permissions and activities from one account to another: for example, if you upload an attachment with your non-VA Confluence account (i.e, your "old" account), that uploaded attachment will remain with that non-VA Confluence account. This ensures an accurate record of activities for each account.
  • This issue often occurs when a user as a non-VA.gov email account, and then after some time has a new account setup with a va.gov email account, and they want to start using the va.gov email account as their main account.

Step-by-step guide

  1. Since you cannot transfer the pages/access from one account to another, the best practice is to re-upload the attachment with your new account. 
  2. Make sure you are logged into your "new" Confluence account.
  3. Download the attachment to your local computer.
  4. Upload the attachment so that it replaces the previous version. This new attachment will be associated with your new account.